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Free Setup !

Business or personal use

Pre-pay to help control budget

No 12month contract (30 day cancellation period only)

Choice of UK STD codes

Free calls to other VoIPflex/Entanet customers (On-net calls)

Use with standard SIP hardware or softphone on your PC

VoIP Express is a hosted Voice over IP service designed for single user environments. Each VoIP Express account includes one UK geographical (01 or 02) or non geographical (0845) number. You can select your preferred area code and telephone number at the point of signing up to the service.

What does it include?

In addition to one UK geographical or non geographical number, VoIP Express also provides all essential call features as below:

Web-based VoIP Express User Portal – This is an online portal where customers can manage their VoIP Express account. This is a very easy way to manage a VoIP account as customers are able to edit their call features wherever they are. All call features can be edited on the User Portal and any changes made on the portal are updated immediately.

 

Voicemail – One voicemail is included in the VoIP Express account. Customers can retrieve voicemail from their phone, by email (voicemail will be delivered to a designated email address as a WAV file) and from the VoIP Express User Portal where they can listen to and download the voicemail file.

 

Anonymous Call Rejection – Customers can activate this feature if they do not want to receive any calls without CLI presentation.

 

Caller ID withheld – Customers can hide their VoIP telephone numbers for their outgoing calls so that recipients do not see the VoIP telephone numbers.

 

Call Forwarding – Customers can forward incoming calls to a different telephone number via the User Portal. A standard VoIP Express call charge applies when a call is forwarded to a chargeable outgoing telephone number.

 

Black List – This is a call screening facility that allows customers to block unwanted incoming calls. All incoming calls from the numbers on a customer’s black list will be blocked or diverted to a voicemail. Customers can manage their black list on the User Portal by simply adding the telephone numbers to the list.

 

White List – This is an advanced Do-Not-Disturb feature. If the white list feature is activated and there is no number on the white list, then all incoming calls to a customer’s VoIP number will be blocked or diverted to voicemail (similar to Do-Not-Disturb feature). However, if this feature is activated with telephone numbers added to the white list, then the system will allow incoming calls from these white list numbers only. This is particularly useful when customers wish to receive important calls even under Do-Not-Disturb mode.

 

SMS – The VoIP Express account enables customers to receive SMS text messages on their Entanet VoIP Express telephone numbers. If an SMS is sent to a customer’s VoIP Express account, the customer’s phone will ring and the message will be played back when the phone is picked up. The customer can also send SMS texts to a mobile number via the User Portal. Outgoing text messages are charged at 10p per text.

 

Tariff Checker – Customers can check the tariff for a destination by simply entering the first few digits of the destination telephone numbers into Entanet’s online Tariff Checker. This is a useful tool which customers can use to check the charge for a call before they make it.

 

Real-time call data – All call information including received calls, missed calls and outgoing calls is available on the User Portal in real-time for information and monitoring purposes.

How many simultaneous calls are allowed on VoIP Express?

The VoIP Express service only allows one call at a time. For multiple simultaneous calls, please see VoIP Enrich and VoIP Elite products.

How does the Billing work for VoIP Express?

VoIP Express is a pre-pay only service. You must setup a recurring credit/debit card payment with Entanet. The monthly rental fee is then charged in advance on a monthly basis to your payment credit/debit card under the name of Entanet International Ltd.

Customers pre-pay their call credit by topping up their VoIP Express account with a credit/debit card. The account can be topped-up in two ways:

1. Ad-hoc top-up: A customer can top-up their account anytime they wish via the User Portal. Once they complete the payment online, the call credit is added to the VoIP Express account immediately.

 

2. Automatic regular top-up: A customer can setup an automatic regular top-up for their VoIP Express account. They can define a certain amount (e.g. £20) to be topped up to the account when the account credit level falls below certain amount (e.g. £5). In this example, every time when the account call credit falls below £5, the system will automatically charge £20 call credit from the customer’s payment credit/debit card and top-up credit to the account immediately.

Call credit on VoIP Express accounts is valid for 90 days only, from the date it is added to the account. Any unused call credit after 90 days will expire and is not refundable.

What is an “on-net” call?

Calls from a VoIP Express account to any other VoIP users on Entanet’s VoIP network are classified as ‘on-net’ calls. All on-net calls are free of charge and Entanet does not limit the number of on-net calls that customers can make per account.

What is an “off-net” call?

Calls to any numbers outside Entanet’s VoIP network are classified as ‘off-net’ calls. For example, calls to PSTN numbers, calls to mobile numbers or calls to any other non Entanet VoIP numbers.

Off-net calls are chargeable. The charge to each different destination can be found on the User Portal under ‘Tariff List’. Off-net calls are charged on a per second basis and are rounded up to the nearest penny.

What level of support and service is available?

All VoIP Express customers have access to Entanet’s 24/7 UK-based technical support team. Calls to the support team from a VoIP Express account are completely free of charge.

Is there any minimum contract for VoIP Express?

There are no minimum contract terms on the VoIP Express service. However, a 30 day cancellation notice applies. All unused call credit in the account is NOT refundable.