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VoIP Elite is a hosted Voice over IP service designed for corporate, large companies and businesses who require customised telephone management solutions. The VoIP Elite system can accommodate multiple UK geographical and non geographical (0845) numbers and allow multiple users to share the same account features.

 

VoIP Elite is costed on a case-by-case basis. Please contact VOIPflex sales to discuss your requirements:

 

Web-based VoIP Elite Administrator Console – This is an online portal where your customers can manage their VoIP Elite systems. All the call features can be edited on the User Portal and any changes made on the portal are updated immediately.

 

VOIPflex enables two types of access to the VoIP Elite Console:

1) Administrator-level Login – This login gives your customers full access to the system and all changeable features are viewable by the Administrator. This login detail is recommended to be only given to a limited number of people such as the IT Manager in the company.

 

2) User-level Login – The Administrator can create User-level Logins on the VoIP Elite Administrator Console. User-level Login enables the users to manage their own voicemail and some other functionalities that the Administrator permits the users to use.

 

UK geographical (01/02 DDI number) or non geographical (0845) Number – Entanet offers telephone numbers that cover 650 UK STD codes. Your customer can select any UK geographical number they want, even if they are based in a different UK geographical location.

 

Extension number – Each DDI number is allocated with an internal extension number. This allows your customer to make internal calls by just dialling the extension number.

 

Voicemail – One voicemail per DDI/extension number. Your customer can retrieve voicemail from their phone and by email (voicemail will be delivered to a designated email address as a WAV file).

 

Follow Me – Extension users can forward incoming calls to up to 5 different telephone numbers (which can be either internal or external numbers) via the User Portal. Follow Me numbers can be setup to ring consecutively, or to ring all 5 numbers at the same time.

 

Extension-level outgoing call permission – The Administrator can setup outgoing call permissions at extension level. The Administrator can bar all outgoing calls from an extension user, or bar certain type of outgoing calls (such as premium rate calls or mobile calls) only.

 

Real-time call data – All call information is available on the User Portal in real-time for information and monitoring purposes.

For a small additional charge you can opt for the following additaional features:

 

Auto Attendant – This is an automated answering system which routes calls to the appropriate extension or group based on caller responses to the voice prompts defined by your customer. Auto Attendant replaces the human operator and therefore is considered to be a key telephone system feature that helps businesses to reduce costs and increase efficiency.

 

Hunt Group – Your customer can pre-define a group of users/extensions and enable incoming calls to be routed within this group until they are answered. This is a very simple way of ensuring that the incoming call is retained. There are two routing strategies that your customer can select. These are: ‘Ring All’ (to ring all users in the group at the same time) or ‘Round Robin’ (to ring users consecutively). Callers hear a ringing tone when the call is being routed to the hunt group.

 

Call Queue –The call queue serves the same functionality as Hunt Group but boasts more advanced features. Firstly, it has more routing strategy option. In addition to Ring All and Round Robin, you can choose ‘Least Recent’ (to always ring the user who received an incoming call least recently), ‘Fewest Call’ (to always ring the user who receives the fewest incoming calls) and ‘Random’ (to ring randomly between users). Secondly, the Call Queue also offers a Music On Hold option in addition to the traditional ringing tone to present a more professional image to callers.

 

ISDN 30 backup – ISDN line can be installed on your customers’ premises and connected to the VoIP Elite system as a backup line to make calls in the case that VoIP service fails.

 

Bespoke requirements – If your customers have any specific requirements, please feel free
to ask for assistance! Bespoke solutions such as CRM Integration and Call Recording can be
customised on the Elite system on a case by case basis.

How many simultaneous calls are allowed on VoIP Elite system?

The VoIP Elite system allows multiple simultaneous calls. The maximum number of simultaneous calls that you can receive/make depends on the number of trunks you order from us. For example if you have 10 trunks on your system, it means you can have 10 simultaneous calls (any combination of incoming, outgoing and queued calls).

 

Please note the extension level dialling does not take up the simultaneous call capacity.

 

How is VoIP Elite billed?

The VoIP Elite monthly service rental is charged in advance and all chargeable calls are billed in arrears in a single bill. VOIPflex/Entanet conducts a credit check on your customers to determine if they qualify for the post-pay account.

 

What is an “on-net” call?

Calls from a VoIP Express account to any other VoIP users on VOIPflex/Entanet’s VoIP network are classified as ‘on-net’ calls. All on-net calls are free of charge and we not limit the number of on-net calls that you can make per account.

 

What is an “off-net” call?

Calls to any numbers outside Entanet’s VoIP network are classified as ‘off-net’ calls. For example, calls to PSTN numbers, calls to mobile numbers or calls to any other non VOIPflex/Entanet VoIP numbers.

Off-net calls are chargeable. The charge to each different destination can be found on the User Portal under ‘Tariff List’. Off-net calls are charged on a per second basis and are rounded up to the nearest penny.

 

What is the size of each call?

All VoIP Elite customers have access to VOIPflex/Entanet’s 24/7 UK-based technical support team. Calls to the support team from a VoIP Elite system are completely free of charge.

 

BT Number Porting

If your customers have BT telephone numbers that they wish to retain, we can support the number porting from BT to its VoIP service. This process may take around 3 weeks and there is no guaranteed lead-time. If you wish to port a BT number over to your VoIP Elite service, please discuss this with VOIPflex customer services.