VoIP is a revolutionary telephony
service, suitable for both businesses and residential users.
VoIP delivers phone calls over a broadband connnection but
behaves like a traditional telephone service, reducing the
cost of calling. This service provides free on-net calls
to other VoIPflex customers and reduced call rates to national, international and mobile destinations.
How do I use it?
When you use VoIP you pick up a telephone, hear a dial-tone, and dial any number
just as you would with a standard telephone line. You do
not need to enter any special codes to do this. Simply use
it like a standard telephone line.
You can also receive calls through
VoIP as well – VoIPflex provides you with a new standard UK
landline telephone number (you can select the area code you
want) with every account.
How does it work?
You can use our VoIP in one of three
ways. The most popular way is to use a small box (called
an ATA) that plugs into your
You then attach a normal telephone handset to the ATA and
you can start making and receiving calls.
ATA is an abbreviation
of Analogue Terminal Adapter – a device that turns a normal
phone handset into a handset capable of making and receiving
You can also use an IP Phone
instead of the ATA/standard handset method. An IP phone replaces
the need for a separate ATA and handset and it plugs directly
into your broadband router. IP phones often include a lot
of extra features (such as detailed on-screen display and
electronic contacts list).
The last method is to use a Softphone such as X-Lite which is freely available
for download. This software is loaded onto your PC (network
connection, speakers and microphone required). You can then
connect to our VoIP service using your broadband connection.
Please be aware that public internet access points (hot spots)
and mobile providers may not allow VoIP traffic.
What free or low cost calls do I get?
If you make a call to a phone number that is also an VoIPflex\Entanet account then the
call is completely free of charge. This is known as an ‘on-net’
call. Anytime you make a call to someone with one of our
VoIP accounts we automatically recognise this and does
not charge you for the call. Calls between VoIPflex\Entanet users
are made completely free of charge.
As well as the benefits of free calls
between Enta VoIP users, you also benefit from very low cost
UK and international calls (sometimes called ‘break-out’
or ‘off-net’ calls). You could use Enta’s VoIP to replace
your current telephone service to potentially reduce call
charges. See the rates table for complete details of Entanet’s
low cost charges.
Can I take my VoIP service with me when I travel?
Yes. You can take your Softphone, ATA or IP Phone with you and connect them
to a broadband router anywhere in the world. Your device
from free calls and you make low cost calls and receive calls
as if you were in the UK (as your VoIP telephone number is
What extra features are available?
You have access to an online control
panel where you can manage call features (such as voicemail,
call screening, call forwarding…etc.) on your account, see
your call history in real-time and more.
What support is available?
Support is available 24Hrs / 7 days a week from UK only call centres.
Support calls are free from your VOIPflex phone, but are
charged at UK National rates from standard telephone lines.